Revolutionise your customer relationships

Contact centre cloud solutions and call centre software.

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RingCentral Contact Centre

Overview

Transform customer engagement with Collaborative Contact Centre technology

Omnichannel routing

Build stronger relationships by connecting with customers on their channel of choice.

CRM integrations

Optimise workflows by leveraging everyday apps and customising your own with open APIs.

Agent management tools

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable analytics

Improve service and sales with real-time reports and in-depth customer surveys.

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Benefit from omnichannel flexibility for sales and service

Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. RingCentral Contact Centre provides true omnichannel outbound and inbound routing, allowing agents to meet customers using their preferred communication method.

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Access to experts across your entire company

Expand collaboration beyond the contact centre to include experts in the entire organisation and aim for first time resolution every time.

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Boost performance with an open platform

Enjoy seamless integration with essential business applications. Choose from native integrations with CRM applications like Salesforce®, Oracle®, and others. Through the RingCentral open platform, you can tailor your toolset through open APIs that you can use to integrate with other essential business applications.

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Gain greater flexibility and control

Make better decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimisation tools help all departments get up to speed instantly and enables staff to work more efficiently. Gain greater flexibility and control over your operations without any dependency on IT.

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What our customers are saying

“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”

Brendan P. Walsh

Global Vice President and Chief Digital Officer

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“With RingCentral, we can manage different channels within a unified contact centre queue”

Paul Strinati

Founding Partner & IT Director at Optimum Credit

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“In terms of the capability set, RingCentral Contact Centre is a huge improvement over our previous solution. It is the best I’ve worked with in my 20 years in the call centre business.”

Ryan Stewart

Vice President of Canadian Operations, Market Force Information

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See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud contact centre.

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Call us today (800) 574 5290

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you’d like to speak to someone now, please call 1800 200 335.